Shipping Information

A flat shipping rate of $14.95 in Canadian dollars is charged for ground service on orders being delivered within Canada.  

Detailed Transit Times
 
Ground Service Delivery Map

Shipping times are based on business days, and does not include weekends or holidays or the day the parcel is shipped.  Shipments received before 12 noon MST are usually shipped the same day. Shipments received after 12 noon MST are shipped the next business day.  Severe weather may also delay shipments.

Parcels are shipped by either Canada Post Expedited or Purolator Courier Ground Service, depending on which carrier provides the faster service.  Please call us if you prefer your parcels shipped only by Canada Post.  Special requests can be made, however this may increase the delivery time.

Rush Courier Services (1-3 Business Days)

Rush Courier Service is available, however it is expensive.  As a general guide rush courier service rates, range from $40 to $85 or more, depending on the destination, size, and the weight of the parcel.  

If you require rush courier services, please place your order online and at the payment screen select the phone payment option.  In this way we will have all pertinent information when we contact you in regards to rush courier shipping charges.  

We will then email or call within 24 - 36 hours (excluding weekends) to provide an accurate shipping amount.

Remote Locations

Remote locations are areas that have no year round road or ferry service connections to provincial highways.  Remote locations in Northern BC, AB, SK and MB takes 6 days for delivery.  For all other remote locations, delivery may take up to 14 Days.

High Arctic and Extreme Remote Locations

Due to the expiration of a cost sharing program, we regret that we can no longer subsidize shipments going to the High Arctic and other extreme remote locations that can only be supplied by Air Service.

At present, these locations include the entire territory of Nunavut, and the towns of Norman Wells, NWT and Fort Good Hope, NWT.

You should place your order online and at the payment screen select the phone payment option.  In this way we will have all pertinent information when we contact you in regards to remote surcharges.  We will then email or call within 24 - 36 hours (excluding weekends) to provide an accurate shipping amount.

Oversize Items

The oversize item surcharge applies to orders containing at least one of the following items:

• Curling brooms

• Sure-shot and Olson’s crutch delivery aids

• Team broom bag

The Courier companies have made it a standard practice to enforce minimum density weights on all shipments. As a result, a bulky item such as a broom would have its shipping cost based on a weight of 10 Kg. due to its shipping volume, instead of the actual shipping weight of less than 2 Kg.

Since orders containing bulky orders are more expensive to ship, we have implemented an Oversize Item surcharge of $7.95 on bulky orders under $195.00, to partially offset our increased shipping cost.

For orders over $195.00, we will automatically waive the oversize charge.

If you were planning to purchase other curling equipment in the near future, or if you have a teammate that also needs some curling equipment, you may wish to combine your order to exceed the $195.00 cut-off for the oversize charge.

This is also more environmentally friendly, as the carbon footprint for shipping densely packaged boxes is virtually the same as for shipping bulky boxes containing mostly air.

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USA

American orders are shipped directly from Edmonton, Alberta.  Shipments under $200 in American Dollars will incur no taxes or duties.  Shipments over $200 in American Dollars which include clothing items will normally be subject to custom duties.

We charge a flat rate of $19.95 in US dollars for ground service on orders being delivered to the United States.  Delivery takes from 3 - 8 business days.

Detailed Transit Times

Shipping times are based on business days, and does not include weekends or holidays or the day the parcel is shipped.  Shipments received before 12 noon MST are usually shipped the same day. Shipments received after 12 noon MST are shipped the next business day.  Severe weather may also delay shipments.

UPS Ground Service is used for the Continental USA.  Shipments to Alaska and Hawaii are sent via Canada Post/USPS Express Post Service.

Rush Courier Services (UPS 2nd Day Air, UPS 3 Day Select)

Rush Air Service is available, however it is expensive.  As a general guide air service rates, range from $85 to $140 or more, depending on the destination, size, and the weight of the parcel.  

If you require rush courier services, please place your order online and at the payment screen select the phone payment option.  In this way we will have all pertinent information when we contact you in regards to rush courier shipping surcharges.  

We will then email or call within 24 - 36 hours (excluding weekends) to provide an accurate shipping amount.

Oversize Items

The oversize item surcharge applies to orders containing at least one of the following items:

• Curling brooms

• Sure-shot and Olson’s crutch delivery aids

• Team broom bag

The Courier companies have made it a standard practice to enforce minimum density weights on all shipments. As a result, a bulky item such as a broom would have its shipping cost based on a weight of 10 Kg. due to its shipping volume, instead of the actual shipping weight of less than 2 Kg.

Since orders containing bulky orders are more expensive to ship, we have implemented an Oversize Item surcharge of $11.95 on bulky orders under $195.00, to partially offset our increased shipping cost.

For orders over $195.00, we will automatically waive the oversize charge.

If you were planning to purchase other curling equipment in the near future, or if you have a teammate that also needs some curling equipment, you may wish to combine your order to exceed the $195.00 cut-off for the oversize charge.

This is also more environmentally friendly, as the carbon footprint for shipping densely packaged boxes is virtually the same as for shipping bulky boxes containing mostly air.

Although we accept orders placed with billing addresses outside Canada and the USA, we can only ship to addresses in Canada or the USA.

Unfortunately, shipping costs for parcel service to destinations outside Canada and the USA has become prohibitive, in addition to other logistical issues.

The following curling vendors reside in the European Union or European Free Trade Zone, and will be better able to serve the needs of the European market.

Back Orders/ Discontinued Items

Our website is updated on a timely basis for items on back order and for discontinued items.  However inherit delays in the supply chain, may on rare occasions allow a Back Ordered or Discontinued item to be ordered, before it can be removed or updated on the website.

You will be notified of back orders / discontinued items within 24-36 hours (excluding weekends).  You have the option of holding the shipment until the backordered item arrives in stock, substitute for another item, cancel the back ordered / discontinued item, or cancel the entire order if you wish.  Your order total will be adjusted accordingly.

If we receive no correspondence from you, by phone or email within 5 business days, the remainder of the order (excluding the back ordered item(s), will be shipped and you will be refunded for the unavailable item(s).  

You always have the option to re-order the out of stock or substitution item(s) once it becomes available.  This re-order will be treated as a new order, and all applicable charges will apply, as a new order. 

Please note that  back orders are few and far between; however, we advise that Customers order early to allow for any possible delays.