Shipping
Information
Canada
Canadian orders are shipped directly from Edmonton,
Alberta. Your parcel will be delivered to your door
(or location of your choice in Canada), with no customs fees or import duties.
We use Canada Post to ship parcels in Canada.
A flat shipping rate of
$14.95
in Canadian dollars is charged for ground
service on orders being delivered within Canada. We
also have an Express Post Air option which takes from 1 - 3 business
days. The cost for the Air Service is $29.95 in
Canadian dollars.
Detailed Transit Times
Ground Service Delivery Map
Shipping times are based on business days,
and does not include weekends or holidays or the day the
parcel is shipped. Shipments received before 12 noon
MST are usually shipped the same day. Shipments
received after 12 noon MST are shipped the next business day.
Severe weather may also delay shipments.
Parcels are shipped by either Canada Post Expedited or
Purolator Courier Ground Service, depending on which
carrier provides the faster service. Please call us
if you prefer your parcels shipped only by Canada Post.
Special requests can be made, however this may increase
the delivery time.
Rush Courier Services (1-3 Business Days)
Rush Courier Service is available, however it
is expensive. As a general guide rush courier
service rates,
range from $40 to $85 or more, depending on the
destination, size, and the weight of the parcel.
If
you require rush courier services, please place your order online and at the payment
screen select the phone payment option. In this way
we will have all pertinent information when we contact you
in regards to rush courier shipping charges.
We will then email or call within 24 - 36 hours (excluding
weekends) to provide an accurate
shipping amount.
Remote Locations
Remote locations are areas that have no
year round road or ferry service connections to provincial
highways. Remote locations in Northern BC, AB, SK
and MB takes 6 days for delivery. For all other
remote locations, delivery may take up to 14 Days.
High
Arctic and Extreme Remote Locations
Due to the expiration of a cost sharing program, we regret
that we can no longer subsidize shipments going to the
High Arctic and other extreme remote locations that can only be
supplied by Air Service.
At present, these locations include the entire territory
of Nunavut, and the towns of Norman Wells, NWT
and Fort Good Hope, NWT.
You should place your order online and at the payment
screen select the phone payment option. In this way
we will have all pertinent information when we contact you
in regards to remote surcharges. We will then email or call within 24 - 36 hours (excluding
weekends) to provide an accurate
shipping amount.
Oversize Items
The oversize item surcharge applies
to orders containing at least one of the following items:
The Courier companies have made it a
standard practice to enforce minimum density weights on
all shipments.
As a result, a bulky item such as a broom would have its
shipping cost based on a weight of 10 Kg. due to its
shipping volume, instead of the actual shipping weight of
less than 2 Kg.
Since orders containing bulky orders are more expensive to
ship, we have implemented an Oversize Item surcharge of
$7.95 on bulky orders under $195.00, to partially offset
our increased shipping cost.
For orders over $195.00, we will
automatically waive the oversize charge.
If you were planning to purchase
other curling equipment in the near future, or if you have
a teammate that also needs some curling equipment, you may
wish to combine your order to exceed the $195.00 cut-off
for the oversize charge.
This is also more environmentally friendly, as the
carbon footprint for shipping densely packaged boxes is
virtually the same as for shipping bulky boxes containing
mostly air.
Top
USA
American orders are
shipped directly from Edmonton, Alberta. Shipments
under $200 in American Dollars will incur no taxes or
duties. Shipments over $200 in American Dollars
which include clothing items will normally be subject to
custom duties.
We charge a flat rate of
$19.95
in US dollars for ground
service on orders being delivered to the United States.
Delivery takes from 3 - 8 business days.
Detailed Transit Times
Shipping times are based on business days,
and does not include weekends or holidays or the day the
parcel is shipped. Shipments received before 12 noon
MST are usually shipped the same day. Shipments
received after 12 noon MST are shipped the next business day. Severe weather may also delay shipments.
UPS Ground Service is used for the Continental USA.
Shipments to Alaska and Hawaii are sent via Canada Post/USPS
Express Post Service.
Rush Courier Services (UPS 2nd Day Air, UPS 3 Day Select)
Rush Air Service is available, however it
is expensive. As a general guide air service rates,
range from $85 to $140 or more, depending on the
destination, size, and the weight of the parcel.
If
you require rush courier services, please
place your order online and at the payment
screen select the phone payment option. In this way
we will have all pertinent information when we contact you
in regards to rush courier shipping surcharges.
We will then email or call within 24 - 36 hours (excluding
weekends) to provide an accurate
shipping amount.
Oversize Items
The oversize item surcharge applies
to orders containing at least one of the following items:
The Courier companies have made it a
standard practice to enforce minimum density weights on
all shipments.
As a result, a bulky item such as a broom would have its
shipping cost based on a weight of 10 Kg. due to its
shipping volume, instead of the actual shipping weight of
less than 2 Kg.
Since orders containing bulky orders are more expensive to
ship, we have implemented an Oversize Item surcharge of $11.95 on bulky orders under $195.00, to partially offset
our increased shipping cost.
For orders over $195.00, we will
automatically waive the oversize charge.
If you were planning to purchase
other curling equipment in the near future, or if you have
a teammate that also needs some curling equipment, you may
wish to combine your order to exceed the $195.00 cut-off
for the oversize charge.
This is also more environmentally friendly, as the
carbon footprint for shipping densely packaged boxes is
virtually the same as for shipping bulky boxes containing
mostly air.
Top
International
(Outside Canada & USA)
We will also ship to the countries
listed on the order checkout page. We do not offer
flat rate shipping to these countries, and shipping costs
will be calculated manually, depending on the destination
and weight of your order.
For international orders, once you have filled out your
shopping cart and have gone to payment methods page, please
select the "payment by phone" option. We will
email or call you within within 24 - 36 hours (excluding weekends) to give you an accurate
shipping amount, and confirm that you wish to proceed with
your order. Your order will not be shipped until
these steps are completed.
Customers outside Canada are responsible for duties and foreign taxes.
Please check with your customs office, to verify custom
fees, import duties and taxes.
Top
Back
Orders/ Discontinued Items Our
website is updated on a timely basis for items on back order
and for discontinued items. However inherit delays in
the supply chain, may on rare occasions allow a Back Ordered
or Discontinued item to be ordered, before it can be removed
or updated on the website.
You will be notified of back orders / discontinued items within
24-36 hours (excluding weekends). You have the
option of holding the shipment until the backordered item
arrives in stock, substitute for another item, cancel the
back ordered / discontinued item, or cancel the entire order
if you wish. Your order total will be adjusted
accordingly.
If we receive no correspondence from you, by phone
or email within 5 business days, the remainder of the
order (excluding the back ordered item(s), will be shipped and
you will be refunded for the
unavailable item(s).
You always have the option to re-order the out of stock or substitution
item(s) once it becomes available. This re-order will be
treated as a new order, and all applicable charges will apply, as a new order.
Please note that back orders are few and far between; however, we advise
that Customers order early to allow for any possible
delays.
Top
|
