We aim for 100% Customer Satisfaction. All
Olson products are guaranteed against manufacturer's defects for a period of 1 year from the date of purchase. Please keep a copy of your Packing Slip
or an email copy of your order for proof of payment. The warranty does not include damage due to product misuse, abuse, or regular wear and tear.
Please contact us, preferably by email at returns@httpwebsales.com
or toll-free at 1-888-525-6363 for warranty related
issues.
Top
Incorrect Item
Delivered / Missing Item
In the rare event you receive a wrong item,
or the incorrect size or color, or an item is missing; please
contact us preferably by email to returns@httpwebsales.com
or call us toll-free at 1-888-525-6363 and we will arrange to deliver
the correct item completely at our expense.
Top
What can be
Returned / Exchanged
If you purchase an item that does not fit you correctly or that you are not satisfied with, we will gladly return or exchange it. Please contact us,
preferably by email at returns@httpwebsales.com or toll-free at 1-888-525-6363 for a Return
Merchandise Authorization (RMA) number.
Please note the following limitations:
-
Item must be returned within 30 days of original date of purchase.
-
Item must be in new, unused condition in original packaging.
-
We do
not accept returns on items that have been laundered, altered or damaged
after delivery.
-
A copy of the
order or packing slip must be included.
-
a)
for Canada: Items must be sent back by either
courier or Canada Post, and with parcel
insurance.
b) for the USA: All orders must be returned by United States Postal
Service with parcel insurance. If outside of Canada, please
DO NOT send by FedEX or UPS.
-
Mark
the outside of the parcel "Goods being returned
to the Manufacturer for
Replacement/Repair/Refund."
* It is very important that the parcel is fully insured against lost or
damage, as we are not liable for uninsured returned goods.
-
Adhere to the limitations listed above.
-
Email returns@httpwebsales.com
or
phone for an RMA number.
-
Place the items you wish to return in a
structurally sound corrugated box and use packing
materials to prevent shifting of the package
contents.
Hint: Most shippers charge by package
size as well as weight, so you may wish to find the
smallest box that will fit your returned items, taking
into account any additional packing materials to
protect the item.
-
Include a copy of the Packing
List or your email order copy.
-
Please provide a brief reason for your dissatisfaction or your exchange instructions, including sizes and item descriptions.
-
If you are
returning the package from the USA, the customs
document must clearly state the following
line:
*Goods being returned to the Manufacturer for
replacement/repair/credit.
Failure to display this line on the customs
document, will make the customer responsible for any
potential duty or brokerage charges.
-
We do not
accept any returns via COD.
-
Clearly mark
the RMA number on the outside of the package.
-
Please email
us at returns@httpwebsales.com
and advise us of the date the parcel was sent
and any tracking number you received.
-
All Items must be Sent to the following address only:
