Guarantee

All merchandise are guaranteed against manufacturers defects. In the rare case of a manufactures defect or shipping damage, please notify us promptly, so the item can be replaced.  We cover all shipment charges in regard to manufactures defects and shipping damage. 

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Hours of operation (Internet and Phone orders)

Our  hours of operation are 9:00 AM - 6:00PM, Atlantic Standard Time, Monday - Friday.   Orders and E-mail received outside these hours will be processed the next business day.  We encourage the use of E-mail for correspondence.

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Minimum Orders

Privacy

Huge Curling Savings uses Secure Sockets Layer (SSL) encryption, to protect confidential information such as credit card numbers, from interception and hacking. You can be confident that you are enjoying the same level of trust and security used by the Top 40 sites and 96% of the Fortune 500 companies.

Wonderful curling Warehouse also uses rigorous security standards to protect customer information offline as it does online.

All customer data is kept private and confidential, and is used solely for order processing.  We do not sell mailing lists or other customer information.

Returns

Returns will be accepted within 14 day of your receipt of goods, no questions asked, provided the items were not damaged after delivery. There is no restocking charge.  The customer is responsible for shipping charges on returned merchandise.  Please e-mail or call for a return authorization number, before returning goods.

Issue: The front sole of my split sole curling shoe is not glued down:

The toe piece of all split sole sliders are hinged for maximum flexibility and is not a defect.  The front half of the Teflon pad is held via a strong epoxy bond and will not detach from the shoe.  The shoe may be returned (at the customers expense) to have the entire front sole bonded, however this will dramatically reduce the flexibility of this style of shoe.  The shoe may also be returned for an exchange or refund.

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Refused Shipments

We ask that you follow our return policy for faster processing as refused shipments may take up to 3 weeks to be returned to our warehouse causing a delay in processing your credit and to avoid administrative fees.

We incur shipping charges on all shipments to our customers.  If there is an error on our part or by the shipping company due to a refused shipment, these shipping fees will be refunded or credited along with the cost of the item(s) purchased. 

If through no fault of HTTP Web Sales or the courier company, the shipment is refused, all shipping charges (both directions) will be deducted from your refund, upon return receipt of the merchandise.  In addition, a 15% administrative fee will be charged, to cover restocking, courier recovery fees and other administrative charges.

Accepting the shipment, and emailing or calling for a return authorization number is standard business practice, and is designed to reduce the cost and to speed up the processing of refunds for the customer.

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Taxes

Nova Scotia, New Brunswick, Newfoundland

We are required to collect the 13% HST by law on orders in Nova Scotia, New Brunswick and Newfoundland (except Status Indians living on a Reserve; see below).

Remainder of Canada

We are required to collect the 5% GST by law on orders in the remainder of Canada.  Submission of provincial taxes for your province or territory if any, are the responsibility of the customer.

Status Indians living on a Reserve, are exempt from Taxes (Provincial, GST & HST) provided that the parcel is addressed to the Reserve.  

USA and International

US Shipments are shipped directly by the manufacturer from Edmonton, Alberta and therefore duties, handling fees or state taxes, may be charged by your government customs service.

Under Section 321 of the US Customs Acts, parcels with a value of less than $200 in American Funds are not charged duties or taxes.  

Outside of Canada, taxes & duties are the responsibility of the customer.